Refund policy

6D Helmets Europe – Refund & Return Policy (Germany)

Thank you for choosing 6D Helmets Europe ("we," "us," or "our"). We are committed to ensuring that you are completely satisfied with your purchase. This Return Policy outlines the conditions under which you may return products purchased from our European store or website.

By completing a purchase, you agree to the terms of this policy.

1. Return Eligibility

1.1 Free Return

We offer one free return per order for customers within Germany and the European Union. To qualify, the product must meet the return conditions below.

1.2 Return Timeframe

Returns must be initiated within 30 days of the delivery date. Returns outside this timeframe may not be accepted.

1.3 Product Condition

Returned products must be in brand-new, unused condition, with all original packaging, tags, and accessories included.

Returns will not be accepted if the product:

  • Shows signs of use or wear

  • Is dirty, scratched, or damaged

  • Is missing original packaging or labels

1.4 Helmet Returns

For safety reasons, helmets must be returned unused and in original condition. Helmets that show any signs of wear (including scuffs, scratches, dust, or missing tags) will not be eligible for return or refund.

2. Return Process

2.1 Initiate a Return

To begin the return process, please contact our customer service team:

We will provide you with detailed return instructions.

2.2 Shipping the Return

Once authorized, we will provide a prepaid return shipping label. Pack the product securely and include a copy of your invoice or proof of purchase inside the box.

Return items must be shipped to our designated European return address, which will be provided during the return process.

3. Refunds

3.1 Processing Time

After we receive and inspect the returned item, a refund will be issued to your original payment method. Please allow 5 to 10 business days for the refund to appear in your account.

3.2 Non-Refundable Costs

Shipping fees, duties, and taxes paid at the time of purchase are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Customer Support

If you have any questions or concerns regarding your return, please contact us:

Our team is available to assist you with your return and provide further guidance as needed.

5. Policy Updates

This Return Policy is compliant with EU and German consumer protection laws and is part of our overall Terms and Conditions. We reserve the right to update or amend this policy at any time. The latest version will always be available on our website.

Thank you for choosing 6D Helmets Europe.
We appreciate your business and look forward to serving you again.